Privacy Policy

This Privacy Policy describes how Quanto Technology Labs Holdings Inc. (“Quanto”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our services or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a client, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes at least 14 days before they take effect and update the “Last Updated” date above.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with us and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, and email address.
• Account information including your username and security credentials.
• Financial and accounting data including transaction records, ledger entries, and related metadata from connected accounting platforms, processed solely as directed by your firm.
• Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Services, including device information, browser information, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, and from connected accounting platforms such as QuickBooks Online and Xero when your firm authorizes us to access that data.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for any third party’s policies or practices.

How We Use Your Personal Information

• Providing Services: we use your personal information to provide the Services, including to deliver anomaly detection, generate insights, and write corrections back to connected accounting platforms as directed by your firm.
• Platform improvement: we may use aggregated, de-identified patterns derived from processed data to improve detection accuracy across the platform. Raw client data is never shared between firms.
• Security and fraud prevention: we use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with you: we use your personal information to provide customer support and respond to inquiries. This is in our legitimate interests to be responsive to you and to maintain our business relationship with you.
• Legal compliance: we use your information to comply with applicable legal obligations and enforce our terms of service.

Cookies

We use Cookies to power and improve our Services, including to remember your actions and preferences and to run analytics and better understand user interaction with the Services. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features to work incorrectly or become unavailable.

How We Disclose Personal Information

We do not sell personal information. In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• Service providers: vendors and other third parties who perform services on our behalf, such as infrastructure, data storage, analytics, and customer support. These providers are contractually bound to process data only on our instructions.
• Accounting platform integrations: data is read from and written to connected accounting platforms solely as directed by your firm. Quanto acts as a data processor; your firm is the data controller.
• Legal requirements: where required by law, regulation, court order, or to protect the rights and safety of Quanto or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets. We will provide notice before your information becomes subject to a different privacy policy.
• With your consent: when you direct or otherwise consent to our disclosure of certain information to third parties.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

Security and Retention of Your Information

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and audit logging. Please be aware that no security measures are perfect or impenetrable. If you become aware of a security concern, please contact us immediately at hello@tryquanto.com.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. We retain audit and activity logs for up to 7 years, consistent with accounting compliance requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right to Access / Know: you may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: you may have a right to request that we delete personal information we maintain about you.
• Right to Correct: you may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: you may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: you may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time.
• Managing Communication Preferences: you may opt out of receiving promotional communications from us at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional communications related to your account or our services.

If you have questions about this policy or wish to exercise your rights, please contact us at hello@tryquanto.com.

Third Party Websites and Links

Our Services may provide links to websites or other platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites or the accuracy of information found on them.

International Data Transfers

Quanto operates in Canada and the United States. Data may be processed in these or other jurisdictions where our service providers operate. Where required, we implement appropriate safeguards consistent with applicable privacy law.

Contact Us

For privacy-related questions or to exercise your rights, please contact: